MARYLAND INSURANCE ADMINISTRATION

525 St. Paul Place
Baltimore, MD 21202 - 2272
(410) 468-2000
1-800-492-6116 (toll free)
e-mail: miaweb@mdinsurance.state.md.us
fax: (410) 468-2020
tty: 1-800-735-2258
web: www.mdinsurance.state.md.us

MARYLAND HEALTH INSURANCE PLAN
Richard Popper, Executive Director (410) 576-2053
web: www.marylandhealthinsuranceplan.state.md.us

BOARD OF DIRECTORS
Appointed by Maryland Insurance Commissioner: two vacancies

Appointed by Director, Health Education & Advocacy Unit, Office of Attorney General: Diana Pfluger, 2006

Ex-officio: James C. DiPaula, Jr., Secretary of Budget & Management; Alfred W. Redmer, Jr., Maryland Insurance Commissioner; Barbara Gill McLean, Executive Director, Maryland Health Care Commission; Robert B. Murray, Executive Director, Health Services Cost Review Commission.

ADMINISTRATION
Nikhil Divecha, Associate Commissioner (410) 468-2460
e-mail: ndivecha@mdinsurance.state.md.us

FISCAL SERVICES
Ilene M. Carroll, Director (410) 468-2372
fax: (410) 468-2396

Vickie L. Vaughn, Fiscal Officer (410) 468-2371

HUMAN RESOURCES
Lorenza Trotter, Assistant Commissioner (410) 468-2451
e-mail: ltrotter@mdinsurance.state.md.us
fax: (410) 468-2467

PERSONNEL SERVICES
Norval E. Byrd, Director (410) 468-2461

TRAINING & FACILITIES
John E. Dahne, Director (410) 468-2468

LICENSING
Jean E. Bienemann, Esq., Director (410) 468-2006
fax: (410) 468-2399

PRODUCER LICENSING UNIT
Yvonne D. House, Director (410) 468-2387

COMPLIANCE & ENFORCEMENT SECTION
P. Todd Cioni, J.D., Associate Commissioner (410) 468-2235

LIFE & HEALTH ENFORCEMENT
John H. Riggle, Chief Enforcement Officer (410) 468-2230

LIFE & HEALTH MARKET CONDUCT EXAMINATIONS
Vacancy, Market Conduct Examiner (410) 468-2235

PROPERTY & CASUALTY ENFORCEMENT
Joseph Wolfe, Acting Senior Enforcement Officer (410) 468-2284

PROPERTY & CASUALTY MARKET CONDUCT EXAMINATIONS
Dudley B. Ewen, Chief Market Conduct Examiner (410) 468-2321

CONSUMER COMPLAINT INVESTIGATION SECTION
Joy Y. Hatchette, J.D., Associate Commissioner (410) 468-2029

APPEALS & GRIEVANCES
Louis Butler, Jr., Director (410) 468-2271

LIFE & HEALTH UNIT
Richard G. Pyle, Chief Investigator (410) 468-2256
fax: (410) 468-2260

PROPERTY & CASUALTY UNIT
Sandra Castagna, Chief Investigator (410) 468-2341

EXAMINATION & AUDITING SECTION
Lester C. Schott, Associate Commissioner (410) 468-2119
fax: (410) 468-2101, (410) 468-2112

COMPANY LICENSING
Chineta Alford, Director (410) 468-2152

FINANCIAL ANALYSIS
Neil A. Miller, Chief Financial Analyst (410) 468-2122

FINANCIAL EXAMINATION
P. Sean O'Donnell, Chief Financial Examiner (410) 468-2120

PREMIUM TAX
Lester C. Schott, Associate Commissioner (410) 468-2119

INSURANCE FRAUD DIVISION
Ronald A. Sallow, Associate Commissioner (410) 230-4222
William B. Bokel, Jr., Chief Investigator (410) 230-4230
1-800-846-4069 (toll-free)
fax: (410) 347-5350

LIFE & HEALTH SECTION
Howard Max, Acting Associate Commissioner (410) 468-2201
fax: (410) 468-2204

ADMINISTRATION
Howard Max, Chief Administrator (410) 468-2205

MANAGED CARE UNIT
Brenda A. Wilson, Chief (410) 468-2212

RATES & FORMS REVIEW UNIT
Fern Thomas, Supervisor (410) 468-2254

MEDICAL DIRECTOR & PRIVATE REVIEW AGENT OVERSIGHT UNIT
Vacancy, Director (410) 468-2272

PROPERTY & CASUALTY SECTION
Robert J. Becker, J.D., Associate Commissioner (410) 468-2301
e-mail: rbecker@mdinsurance.state.md.us
fax: (410) 468-2306

ADMINISTRATION
David L. Diehl, Chief Administrator (410) 468-2320

PROPERTY & CASUALTY RATES
Alan R. Clark, Actuary (410) 468-2043
Linas Glemza, Actuary (410) 468-2044

RATES & FORMS REVIEW UNIT
Frederick M. Santiago, Supervisor (410) 468-2317

DEFUNCT UNITS

ADMINISTRATIVE SERVICES
In 2002, renamed Administration.

AGENT & BROKER LICENSING
Under Licensing Section, renamed Producer Licensing in July 2001.

AGENT LICENSING
Under Fiscal, Licensing and Support Services, renamed Agent and Broker Licensing and moved to Licensing Section in 1997.

COMMUNICATIONS
Renamed Communications and Consumer Services in Aug. 1999.

CONSUMER RESOURCES
Under Consumer Complaint Investigation Section, abolished in 2002.

CONSUMER SERVICES
Formerly under Professional and Consumer Services, renamed Consumer Resources and moved to Consumer Complaint Investigation Section in 1999.

FISCAL, LICENSING & SUPPORT SERVICES
Renamed Fiscal and Support Services in 1997, when licensing functions were transferred to Licensing Section.

INQUIRY & INVESTIGATION
Under Life and Health Section, functions transferred to Consumer Complaint Investigation Section in 1997.

INQUIRY & INVESTIGATION
Under Property and Casualty Section, functions transferred to Consumer Complaint Investigation Section in 1997.

LICENSING COMPLIANCE & INVESTIGATION UNIT
Under Licensing Section, abolished in 2002. Functions transferred to Compliance and Enforcement Section.

PROPERTY & CASUALTY AGENCY ENFORCEMENT UNIT
Formerly under Consumer Complaint Investigation Section, renamed Agent Enforcement Unit and transferred to Property and Casualty Section in Nov. 1999.

PROPERTY & CASUALTY EXAMINATION
Under Office of Chief Actuary, abolished in 1998.

TRAINING & EDUCATION
Under Professional and Consumer Services, renamed Training and Facilities in 1997.

Maryland Constitutional Offices & Agencies
Maryland Departments
Maryland Independent Agencies
Maryland Executive Commissions, Committees, Task Forces, & Advisory Boards
Maryland Universities & Colleges
Maryland Counties
Maryland Municipalities
Maryland at a Glance

Maryland Manual On-Line

Search the Manual
e-mail: mdmanual@mdarchives.state.md.us

? Copyright Maryland State Archives